FAQS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 5 - 12 business days from the time your package arrives back to us for a refund to be issued.
🎨 PRODUCT
How do I choose the right size for my pet?
Check our size guide on each product page for neck measurements and fit tips.If you’re unsure, feel free to send us your pet’s photo + neck size—we’ll help recommend the best fit.
Are your collars and leashes durable?
Yes! Our products are made with weather-resistant, high-performance PVC designed for daily use—walks, playtime, rain, mud, and everything in between.
Are the materials safe for pets?
Absolutely. All PawCora materials are non-toxic, skin-friendly, and gentle on fur.No sharp edges, no irritation—just comfort and confidence.
🧼 CARE
How do I clean the collars and leashes?
Just wipe with water or mild soap.Our PVC repels dirt and odor, making cleanup super easy.
Can I use my PawCora gear in the rain or at the beach?
Yes! Our products resist moisture, mud, and salt—ideal for outdoor adventures.
Will the colors fade over time?
No. Our materials are color-stable and stay vibrant even with heavy use.
📏 SIZING
What if my pet is between sizes?
We usually recommend sizing up for extra comfort and adjustability.
Do your collars fit small and large breeds?
Yes. Our size range covers tiny pups, strong pullers, and everything in between.